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FAQs

We will discuss your property damage issue, take some details and arrange a suitable time to call and inspect your property with you.

At the inspection we will: –

  • Explain what Tersus can do to assist you in putting your property back to pre-loss condition.
  • We will answer to the best of our ability any questions that you may have.
  • We will survey your property damage and in-turn produce an insurance quotation which will be submitted to your insurance company or insurance professional representing you.

Tersus is focused on the Irish insurance property market and work on property damage claims only. We assist owners of residential homes, apartments, holiday villages, commercial and retail properties, hotels and schools that have been damaged by an insured peril such as Fire, Water, Flood including latent defects, but excluding subsidence and pollution. In our role as main contractor we provide full property restoration, completing all works from cradle to grave utilising our skilled and vetted labour and subcontractor force.

  • We are professional and industry accredited.
    Certified firm of the IICRC
    Registered with CIRI
    Member of Homebond
    Fully Insured
  • We are experienced
  • Skilled and vetted labour force
    Check out our experience
    Check out our previous clients
    We work with and are well known to the majority of insurance companies and insurance professional groups in Ireland. This enables us to engage quickly on your property claim.
  • We are specialists in Property Restoration
    One should note that dealing with Fire and Water property damage is highly specialised and is not suitable to be completed by your normal builder. We are trained specialists who understand the specific nature of drying out properties correctly using specific equipment and again using specific cleaning agents and techniques to deal with fires.

With offices in Cork, Limerick and Dublin, we cover most of Republic of Ireland. We tell our customers we work ‘south’ of the line from Dublin to Galway.

Yes – we are an ethically driven company who will not take advantage of our customer when disaster strikes. We keep our building costs fair and equitable. Generally, our costs are in-line with and have been determined by the Irish insurance market.

It is difficult to determine an exact time as there are many things to consider. The scope of damage will dictate the amount of time it will take to complete. However, when we commence works on your project, we will indicate an expected duration and work to the best of our ability to fast track, where possible, to enable you resume your normal living.

Yes, subject to specific polices/insurance companies.

In principle we will start working as soon as your insurance company and you the policyholder agree scope and costs. In some instances, we can do emergency repairs immediately to mitigate any secondary losses that could occur.

This is the process of returning your property back to its pre-fire and smoke damage condition. This process can include cleaning your property and contents, removing smoke odours and rebuilding your home that has been damaged and restoring any household or personal items.

This is the process of restoring a property back to its pre-loss condition after sustaining any level of water damage. This process includes cleaning your property and contents, re-instating your home and restoring any recoverable household or personal items.